Keep careful records of all complaints and copies of all work orders, repair bills and correspondence.If the consumer reports the problem to the dealer, the law requires the dealer to forward written notice to the manufacturer within seven days. Immediately report any defect or "condition" either directly to the manufacturer or to its authorized dealer.What consumers should do if they become aware of a problem with the car: The problem is a result of abuse, neglect or unauthorized alteration of the car.The problem does not substantially impair the value of the car to the consumer OR.The car is out of service by reason of repair of one or more problems for a cumulative total of 30 days or more.Įxceptions when manufacturers may not be required to provide a refund or replacement:.Four or more attempts to repair and the problem continues to exist OR.Is used primarily for personal purposes.Ī reasonable chance for a manufacturer or its authorized agent to repair a problem for a new car is considered to be:.Was either purchased, leased or transferred in New York State or is presently registered in the state AND.Was purchased, leased or transferred within the earlier of 18,000 miles or two years from the date of original delivery AND.Was covered by a warranty at original delivery AND.The New York State New Car Lemon Law provides a legal remedy for consumers who are buyers or lessees of new cars and certain "used" cars that turn out to be "lemons." If a car does not conform to the terms of its written warranty and the manufacturer or its authorized agent is unable to repair the car after a reasonable number of attempts, a consumer is entitled to a refund or replacement.Ĭars covered by the law include any car that:
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